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  • Belpstrasse 11, 3007 Bern
  • 031 381 39 19
  • Belpstrasse 11, 3007 Bern

Last updated: 27 October 2025

This Privacy Policy explains how India4U (“we”, “us”, “our”) collects, uses, discloses, and protects personal data when you visit india4u.net & india4u.ch(the “Website”). We process personal data in accordance with the revised Swiss Federal Act on Data Protection (nFADP) and—where applicable—the EU General Data Protection Regulation (GDPR).

1. Controller and Contact

India4U
Belpstrasse 11, 3007 Bern, Switzerland
Email: info@india4u.ch
Telephone: +41 31 381 39 19

For questions or to exercise your rights (see Section 11), please contact us using the details above.

2. Personal Data We Process

We process personal data that you provide to us (e.g., when placing online orders, making table reservations, or contacting us) and data generated automatically when you use the Website (e.g., IP address, device information, cookies, analytics data).

3. Categories of Data

  • Contact & identification: name, phone number, email, address

  • Order & reservation data: items ordered, date/time, delivery/collection details, special requests

  • Payment data: payment method and transaction references (we do not store full card numbers; these are handled by certified payment providers)

  • Technical usage data: IP address, browser/device type, visit times, cookie identifiers

  • Communications: messages, reviews, photos you share (with consent)

4. Purposes and Legal Bases

  • Operating and securing the Website (legitimate interests)

  • Processing orders and reservations (contract performance)

  • Payments and accounting (legal obligations)

  • Customer support and communications (legitimate interests)

  • Marketing/newsletters (consent; withdraw anytime)

  • Analytics and service improvement (legitimate interests and/or consent)

We do not carry out automated decision‑making that produces legal effects about you or similarly significantly affects you. If that changes, we will inform you in line with the law.

5. Cookies and Tracking

We use cookies and similar technologies to operate the Website and analyse usage. Non‑essential cookies (e.g., analytics/marketing) are used only with your consent. You can change your choices at any time via the cookie banner or your browser settings.

Tools we use:
– Google Analytics 4 (Google Ireland Ltd.) for aggregated usage statistics
– Meta Pixel (Meta Platforms Ireland Ltd.) to measure ad performance
– Google Maps & Google Fonts for maps and fonts
– GloriaFood (Oracle) for online ordering and table reservations
– Hostinger International Ltd. for hosting and security

When you place an order or reservation through an embedded service (e.g., GloriaFood), that provider may set its own cookies and process data as an independent controller. Please review the provider’s privacy notice.

6. Disclosures and International Transfers

We disclose personal data where necessary to: – Service providers (processors): hosting, IT support, analytics, newsletter, messaging, ordering/reservation providers
– Payment providers: SumUp, TWINT, Visa/Mastercard processors
– Authorities/courts/external advisors where required by law or to protect our legitimate interests

Transfers may occur to countries outside Switzerland/EU. Where there is no adequacy decision, we use appropriate safeguards (e.g., standard contractual clauses and additional measures). For transfers to the U.S., we may rely—where applicable—on the Swiss–U.S. Data Privacy Framework for certified recipients.

7. Retention

We retain personal data only as long as necessary for the purposes above or as required by law. For example, accounting records linked to transactions are generally kept for 10 years under Swiss law.

8. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration (e.g., encryption in transit, access controls, regular updates and backups, supplier due diligence).

9. Social Media and External Links

Our Website may link to third‑party platforms (e.g., Facebook, Instagram, Google). Those sites are governed by their own privacy notices.

10. Children

Our services are not directed to children under 16. We do not knowingly collect personal data from children. If you believe a child has provided personal data, please contact us so we can delete it where required.

11. Your Rights

Under Swiss law, you have the right to request information about whether we process your personal data and to receive details of such processing. You may also have rights to rectification, erasure, restriction, objection (where applicable), and data portability for data you have provided that we process based on consent or contract. Where processing is based on consent, you may withdraw consent at any time with effect for the future.

To exercise your rights, contact info@india4u.ch. We may request additional information to verify your identity. You may also contact the Federal Data Protection and Information Commissioner (FDPIC) or seek judicial remedies if you believe your rights are infringed.

12. Data Breaches

If a data breach is likely to result in a high risk to your personality or fundamental rights, we will notify the FDPIC as soon as possible and, where necessary, inform you without undue delay.

13. Changes to this Policy

We may update this Policy from time to time. The version published on the Website applies. Significant changes will be highlighted for an appropriate period.

Annex – Service Providers Used

  • Hosting: Hostinger International Ltd.

  • CMS: WordPress + Elementor Pro

  • Analytics: Google Analytics 4

  • Advertising: Meta Pixel (Facebook/Instagram)

  • Ordering/Reservations: GloriaFood (Oracle)

  • Payments: SumUp, TWINT, Visa/Mastercard